Privacy Policy

Last updated: Oct 20th, 2025

This Privacy Policy describes how Gemstar Inc. ("we", "us", or "our") collects, uses, discloses, and protects information in connection with the Gemstar Quotation Tracking App (the "App"). The App is intended for internal use by authorized Gemstar personnel and partner store employees only.

1. Scope and Acceptance

This Policy applies to data collected through the App. By accessing or using the App, authorized users acknowledge that they have read and understood this Privacy Policy. The App is not publicly available and there is no self-registration process — all user accounts are pre-created and managed by Gemstar Inc.

2. Information We Collect

We collect only the information necessary to provide the App’s quotation and order-tracking functionality. Examples include:

• Account information: user name, phone number, email (if provided), store identifier and role (e.g., store admin, salesperson). Accounts are provisioned by Gemstar Inc.
• Quotation and order data: quotation records, status updates, order conversions and associated metadata.
• Communication data: chat messages and attachments exchanged within the App for quotation and order handling.
• Usage logs: authentication timestamps, activity logs, device identifiers (limited), and error reports to support operations and troubleshooting.

3. How We Use the Information

Collected information is used only for legitimate business and operational purposes, including:

• Managing and tracking quotations, orders, and related workflows.
• Facilitating in-app communication between store personnel and Gemstar Inc.
• Providing support, auditing, and internal reporting.
• Detecting and preventing fraud, abuse, or unauthorized access.

4. Data Sharing and Disclosure

We do not sell or market user data. Data is only shared internally within Gemstar Inc. or with trusted service providers when necessary to operate the App (for example, secure cloud hosting or backup services). Any third-party provider engaged by Gemstar will be contractually required to protect the data and use it only for the agreed purpose.

5. Data Storage, Security & Retention

Data is stored on Gemstar Inc.’s secured servers or on compliant cloud infrastructure. We apply industry-standard technical and organizational measures, including encryption, access controls, and regular audits, to protect data against unauthorized access, alteration, or loss.

Data is retained for as long as needed to support business operations, comply with legal obligations, or as directed by Gemstar management. Retention schedules may vary depending on the type of data and legal or regulatory requirements.

6. User Access, Correction & Account Management

Because accounts are provisioned and managed by Gemstar Inc., users cannot self-register, or directly delete accounts through the App. Requests to update account details, access records, or to deactivate an account must be submitted to Gemstar’s authorized administration team at the contact details below.

7. International Transfers

The App may transfer and store data in countries other than the user’s country of residence when necessary to provide services. Gemstar ensures appropriate safeguards are in place for any international data transfers in accordance with applicable law.

8. Third-Party Services and Integrations

The App is not used for advertising or analytics that monetize personal data. If Gemstar integrates with third-party services (such as cloud hosting, push notifications, or backups), those services will be selected for security and compliance. Integration details will be documented internally and shared with administrators as needed.

9. Children’s Privacy

The App is intended for use by authorized employees and representatives of Gemstar Inc. and its partner stores. It is not directed at children under 18, and we do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will communicate material changes to Gemstar administrators. The "Last updated" date at the top of this page will reflect the most recent revision.

11. Contact Information

If you have questions, concerns, or requests about this Privacy Policy or the App’s data practices, please contact Gemstar Inc.:

Gemstar Inc.
Address: 411 Confederation Parkway #4, Vaughan, Ontario, L4K 0A8, Canada
Email: info@gemstarinc.ca
Phone: (905) 760-9411